Contact AirQR support
How to reach AirQR support, which channel to use for how urgent the problem is, what to send, and what to do while you wait.
AirQR support helps with anything from "how do I…" questions to problems during service. For quick how-to questions, try Ask AirQR or the Help center first; for anything that stops you serving guests, call straight away.
How do I contact AirQR support?
- Phone or WhatsApp: +91 96573 22724
- Email: support@airqr.in
Use the phone for urgent problems during service. Use email for everything else, so the team has the details in writing.
The pricing page lists support by plan: Starter includes email support, Growth email and chat, and Pro priority WhatsApp support with an onboarding call.
Which channel should I use?
| How serious | Example | What to do |
|---|---|---|
| Service stopped | Can't take orders or bill at any outlet | Call +91 96573 22724 |
| Something broken | A printer not printing, one screen failing, a page showing an error | Email support@airqr.in with the outlet, the time and a screenshot |
| Question or change | How do I…, adding a new outlet, a plan change | Email support@airqr.in, or ask Ask AirQR first |
For plan changes, the owner can also send a request from Avatar menu → Plan & billing; the team replies within one working day. See Plans, trial and billing.
What should I send so support can help quickly?
Include as much of this as you can:
- Business and outlet name (as shown at the top of the sidebar).
- Your role (owner, manager, cashier…) and your sign-in email.
- What you were doing and what happened, step by step.
- The exact message on screen, or a screenshot or phone photo of it.
- When it happened (date and time), and the order or token number if it's about an order.
- Which device and browser (for example "Android tablet, Chrome" or "Windows PC, Edge").
- For printing problems: the printer model, how it's connected (LAN/Wi-Fi, USB, Bluetooth), and the reason shown in Settings → Printing → Recent prints.
- For offline or sync problems: what the connection pill in the top bar says, and a screenshot of the Sync log.
Never send passwords, time clock PINs or print bridge tokens to anyone, including support.
What can I do while I wait?
Keep serving guests with the parts that still work:
- QR ordering not working? Take orders on the Point of sale.
- Printer stopped? Keep cooking from the Kitchen display. Nothing is lost; print jobs wait in the queue. Press Print on a ticket or reprint from Recent prints once it's fixed. See Printer troubleshooting.
- Internet down? The POS keeps taking orders and printing on the counter device and syncs when the connection is back. See Offline POS.
- UPI QR not showing? Take payment to your UPI ID the usual way, check the credit in your UPI app, then record it as UPI.
- A page shows old information? Reload it, and check the outlet at the top of the sidebar.
Before contacting support, check these
- The right outlet is selected at the top of the sidebar.
- Your role can open that page (if not, you see "Your role doesn't have access to that page").
- The page's module is on and in your plan (see I can't see a page or a menu item).
- The connection pill says Online.
- The answer isn't already in the FAQ or Common problems.
New to AirQR?
See AirQR in a short demo with your own menu. Already a customer? Sign in to follow these steps in your dashboard.
Still stuck? Contact support at support@airqr.in.