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Step-by-step guides for every part of AirQR, from your first menu to printers, devices and GST.

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Getting started

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Daily opening and closing routineThe step-by-step routine to open the restaurant before the first guest and to close the day after the last bill.Getting started with AirQRGet your account from AirQR, sign in, and take the first steps to get your QR menu and ordering running.Getting started: choosing your modulesThe questions you answer when you set up your business, how AirQR recommends modules from them, presets, "Start with everything", and suggestions later on.Go-live checklist for a new outletEverything to set up and test before real guests scan, order and pay at a new outlet.Keyboard shortcutsPress ? on any screen to see its shortcuts. Every shortcut is listed under Settings → Keyboard shortcuts with Mac and Windows / Linux keys, including the POS keys for taking an order without the mouse.Signing in with your email or mobile numberSign in to AirQR with an email or a mobile number and a password, add a second way to sign in, and fix the usual sign-in problems.The dashboard, Overview page and searchFind your way around AirQR: the Overview page and its alerts, the sidebar, the top bar, ⌘K search, the outlet switcher and the connection pill.

Settings & outlets

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Clear data and delete an outletThe owner can remove test orders, old guests, a whole menu and more, for one outlet or the whole business, or delete an outlet. Download an export first; this can't be undone.Devices: who is signed in whereSee every phone, tablet, billing counter, kitchen screen, printer and barcode scanner your business uses, name each device, see who is signed in on it, sign a browser out remotely, and clear out old ones.Modules: turn features on and offTurn AirQR modules (reservations, takeaway, kitchen display, loyalty and more) on and off for your business or one outlet, see exactly what changes first, and get your data back when you turn one on again.Order protection, no-shows and blocking guestsStop fake takeaway and online orders, no-shows and order-then-cancel with open-order limits, pay-first rules and guest blocks.Outlet settingsSet up each outlet's details, GSTIN, currency, timezone, taxes, service charge, rounding, QR ordering, UPI, opening hours and booking rules.Private links, secret links and account securityWhat is public and what is private in AirQR, how to hide your menu with Private links, and how to keep staff logins safe.Running multiple outletsAdd outlets, switch between them, share menus with different prices, limit staff to their outlets, and close an outlet.Tax classes and liquor VATTax some items differently from others, for example food at GST 5% and liquor at state VAT, and see how bills, reports and Tally handle it.

Menu

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AI dish photosLet AI draw a photo for one dish, or for a whole section or menu at once. Choose Fast, Standard or Premium quality, see the credits first, watch the photos arrive and cancel any time: you only pay for the photos that finish.Design and branding for your QR menuChoose a theme, fonts, colours, shape, logo, app icon and cover photo for your guest QR menu, crop your pictures in the built-in editor, create logos with AI, and preview it on a phone, tablet, desktop, home screen and chat link.Export and re-import your menu (CSV)Download one menu or all menus as a CSV that opens in Excel or Google Sheets and reads back into Import menu without changes. Re-importing updates the dishes you already have.Import your menuUpload a CSV, Excel, PDF, Word or text file, or photograph your printed menu. Match your columns, let AirQR split one file into Bar and Food menus with the right stations and short codes, review everything and import it in one go.Item photos, descriptions and dietary marksAdd photos, descriptions (including "Write with AI"), veg/non-veg and other dietary marks, allergens, spice level, badges, calories and prep time to menu items.Menu builder basicsCreate menus, categories and items, set prices and stations, move a whole category to a station, add short codes in bulk, export the menu as CSV, reorder by dragging, and edit or delete anything.Menu schedules (Breakfast, Bar, Happy Hour)Run several menus such as Breakfast, Bar or Happy Hour and show each only on certain days and times.Menu translations for guestsAdd languages to your guest menu, translate it with AI, review and edit the translations, and know how many languages your plan includes.Parcel pricingChange dish prices when an order is packed, with reusable parcel rates (a fixed amount or a percentage) set per dish, category, menu or outlet, and pack a single item on the POS. Different from the packaging charge per order.Sizes, add-ons and required choicesAdd sizes like Half / Full to an item, and create reusable add-on groups with minimum and maximum choices, extra prices and required selections.Smart upsell ("Goes well with")Suggest dishes that go well with what's in the guest's cart, using your own hand-picked pairings plus pairings AirQR learns from your orders.Sold out, hidden items and outlet availabilityMark dishes sold out ("86") at one outlet or everywhere, hide items without deleting them, and set different prices or availability per outlet.

QR codes & tables

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Floor plan editor (add and arrange tables)Add, name and arrange tables in areas like Terrace or Rooftop, set seats and shapes, and understand table limits per plan.Live floor (Tables view)See every table's status, seated time, open bill and guest requests live, seat or hold tables, move checks and mark tables clean.QR codes and printing table cardsCreate table, takeaway, online-ordering and campaign QR codes, style them with your brand, pause them, track scans and print table cards.

Guest ordering

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Call waiter, bill and water requestsHow guests call a waiter, ask for the bill or ask for water from the table QR, and where staff see and clear these requests.How guests order from the table QRWhat guests see when they scan a table QR, how their orders reach the kitchen, and the settings that control QR ordering.The AI waiter, a chat assistant on your menuTurn on the AI waiter module, give it a name and your own answers, try it, and see what guests ask and order through it. Each guest message uses 1 AI credit.

Takeaway & online orders

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Order-ready TV screenShow a "now serving" screen on a TV near the counter so takeaway guests see their token move from Preparing to Ready.Self-order kioskPut a tablet at the counter where guests order and pay themselves, get a token number, and their order goes straight to your station screens.Set up online ordering (pickup and delivery)Turn on your own commission-free ordering page for pickup and delivery, with delivery areas by PIN code, time slots, charges and payment options.Takeaway & delivery boardAccept, reject, prepare, send out and complete online, QR takeaway and counter orders on the Takeaway & delivery board.Takeaway tokens and pickupSet up QR takeaway with daily tokens, pay-first or pay-on-collection, packaging charges and parcels, and run pickups from the Takeaway & delivery board.

Payments & POS

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Barcode scannerPlug in or pair a USB or Bluetooth barcode scanner and scan a product anywhere on the POS to add its dish. Test your scanner, link barcodes to dishes in one sitting, and scan with a phone camera where the browser allows it.Discounts, voids, service charge and tipsGive discounts with a reason, void or change items already sent to the kitchen, record refunds, remove the service charge from one bill, and handle tips, offers, coupons and loyalty points on a bill.Orders list and order detailsFind any check from QR, POS, takeaway and online orders, see its rounds and payments, and settle, print, void or cancel it.Payment center: verify guests' UPI and bank paymentsSee every "I've paid · Verify payment" from guests in one place — table QR, takeaway, online and kiosk — and verify or mark each one not received.Point of sale basicsTake dine-in, tab, takeaway and delivery orders on the POS, set it up for your kind of outlet, add dishes by short code or barcode, send rounds to the right station, split and settle the bill.POS settingsPick how this outlet runs its point of sale (restaurant, bar, café / counter, shared tables or quick service), then switch order types, tables, guests and quick bill on or off.Recording payments and closing billsHow to record cash, card, UPI and other payments, show a Payment QR with the exact amount, split a bill, verify UPI payments safely, close the check and record refunds.Running bar tabsOpen a tab by guest name at the bar, add rounds through the evening, move it to a table, and split it when the guest pays.Short codes and fast POS entryGive each dish a short code like BC or RS180, then type it on the POS and press Enter (or 2*BC for two). A barcode scanner reads a dish's separate scan code, anywhere on the POS. Add codes one by one, in bulk, or from your import file.Split billsSplit a check by person, by items or by an amount; each split is saved on the check, printed as its own bill and paid on its own.Using the POS offlineKeep taking orders, printing and taking payments on the POS when the internet drops, and review what synced afterwards.

Kitchen & printing

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How printing works in AirQRWhat AirQR prints automatically (KOTs per station, bills on settle, cash reports), how the print queue, retries and the 30-minute rule work, and how reprints are marked.Print settings and what's on your receiptsEvery option in Settings → Printing & screens: paper width, receipt header and footer, what each printer prints, auto-print, UPI QR on bills, test pages, previews and recent prints.Printer troubleshootingFix printers that don't print, won't connect, print garbage or blank paper, cut text off, print twice or in the wrong section, and reprint failed jobs.Set up a LAN / Wi-Fi printer and the AirQR Printer HelperConnect a network (LAN or Wi-Fi) thermal printer, or a printer installed on a Windows/Mac/Linux computer, using the free AirQR Printer Helper.Set up a USB or Bluetooth printer (print station)Print to a USB, Bluetooth or serial thermal printer from a Chrome or Edge tab using the Print station page, or to any printer through the browser's print window (the easiest way, nothing to install).Stations and station screensSet up your outlet's stations (kitchen, tandoor, bar, coffee counter, packing…), choose the screen each one works from, and route their KOTs to the right printer.The bar screenRun the bar from a dark, drinks-first screen: the tab or table up big, big drink lines with sizes, tap each drink as it's poured, and see what's left to pour.Using the kitchen displayRun your kitchen from a big, high-contrast screen: live ticket timers, tap an item to tick it off, bump tickets with one big button, filter by station or order type, recall the last ticket and reprint KOTs.

Cash drawer

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Open, count and close the cash drawerOpen the drawer with a float, record cash taken in or out with a reason, count the cash note by note at closing, and see if you're over or short.X and Z reports (day-end cash-up)What the X and Z reports are, when AirQR makes them, what's on them, and how to print them on A4 or a thermal printer.

Reservations & guests

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Guest feedback and Google reviewsSee guest star ratings, send happy guests to Google, and follow up on 1–3 star ratings before they go public.Guest profiles and CRMSee every guest's visits, spend, favourites and notes; tag VIPs, record allergies, export the list, and block or erase a guest.Reservations and table bookingsTake phone and online bookings, see them on a timeline, seat guests and handle no-shows.Waitlist for walk-insAdd walk-in parties when you're full, quote a wait time, message them when a table frees up and seat them.

Offers, loyalty & marketing

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Campaigns on WhatsAppSend a group of opted-in guests a personal offer on WhatsApp, one tap per guest, and see how many came back.Happy hourRun a happy hour, such as 1+1 on cocktails or 20% off drinks from 5 to 7 pm, that applies automatically on the POS and the QR menu.Loyalty pointsReward regulars with points they earn on every bill and spend on their next visit, recognised by phone number.Offers and coupon codesCreate happy hours, coupon codes, buy-one-get-one and spend-and-save deals, and find out why an offer didn't apply.

Reports & analytics

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Analytics and sales reportsRead your sales, orders, average bill, busy hours, channel and payment mix, QR scans, kitchen speed and ratings, compared with the previous period.Menu engineeringSee which dishes are Stars, Plowhorses, Puzzles or Dogs, and what to do about each.

Inventory

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Inventory basics - ingredients, stock and purchasesAdd ingredients, record purchases and stock counts, watch low stock, and see how sales deduct stock automatically.Recipes and food costGive each dish a recipe so AirQR can cost it, show its food cost % and deduct stock on every sale.Recording wastageRecord stock that was spoiled, dropped, over-prepped or eaten by staff so stock stays right and you can see what was lost.

GST & accounting

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GST reports and GSTR-1 filesDownload GSTR-1 CSVs, the sales register and tax summaries for any month, check the reconciliation, and send them to your CA.Tally Prime exportSet your ledger names, then import AirQR's sales vouchers and ledger masters into Tally Prime so nobody retypes bills.

Team & shifts

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Staff roles: who sees whatThe eleven staff roles in AirQR, the screen each one opens on, what each can see and do, your own custom roles (Staff → Roles), and how to set someone's discount and refund limits.Staff roster and shiftsPlan the weekly roster, publish it so staff can see their shifts, and check labour cost and warnings.Staff, logins and rolesAdd staff with a name, mobile and PIN (no email needed), give a login (email or mobile number, and a password) only to people who need one, reset or remove logins, choose roles and outlets, and deactivate people who leave.Time clock and attendanceClock in and out from your own screen or the shared tablet with a PIN, and let managers review attendance and fix entries.Tips split and payroll exportShare the tips collected in a period fairly by hours worked, and download a payroll CSV of hours and labour cost.

Plan & account

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AI credits, packs and pay as you goWhat AI credits pay for, how many each plan includes, buying credit packs, pay as you go with a monthly limit, the order credits are used in, low-balance alerts and the usage page.Ask AirQR, the help assistantGet instant answers about AirQR from the Ask AirQR assistant, what a question costs in AI credits, and what to do when it can't help.Emails from AirQRWhich emails AirQR sends and to whom, how to add a billing email, setting your password from an invite or reset link, Keep me signed in, and what to do when an email doesn't arrive.Exporting your data (CSV, GST and payroll files)Where to download your data from AirQR: a full backup ZIP, orders, guests, menu, GST and Tally files, payroll and tips CSVs, campaign recipients and QR images.Paying for AirQR, renewals and invoicesHow to pay for AirQR by bank transfer or UPI, how renewals and the renewal reminder work, where to download your GST invoices, and what paused, cancelled and ended subscriptions mean.Plans, trial and billingWhat each plan includes, how the 28-day trial and 7-day grace period work, what the usage limits and AI credits mean, and how to upgrade, renew or cancel.Using AirQR in HindiSwitch the staff dashboard to Hindi for yourself or for one shared device, and understand what stays in English.

Troubleshooting

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Common problems and quick fixesQuick fixes for the most common AirQR problems: sign-in, a page or menu item you can't see (module off, not in your plan, or your role), guest ordering, kitchen sound and offline banners.Contact AirQR supportHow to reach AirQR support, which channel to use for how urgent the problem is, what to send, and what to do while you wait.Frequently asked questionsShort answers to the questions owners and staff ask most about AirQR, from QR codes and payments to plans, staff and data.

Can't find it? Email support@airqr.in.