Refund & cancellation policy

1. Free trial

Every plan starts with a 14-day free trial of all its features. We don't ask for a card, so there is nothing to cancel and nothing to refund if you decide AirQR isn't for you — just stop using it.

2. How to cancel

Cancel anytime from the billing settings in your dashboard, or email abhishek@aivanaut.com from your account email. Cancellation stops the next renewal. You keep full access until the end of the period you have paid for, and your data stays readable for 30 days after that so you can export it.

3. Monthly plans

You can cancel a monthly plan at any time. Your plan stays active until the end of the current month, and it won't renew. We don't refund partial months or unused days.

4. Yearly plans

• Within 7 days of your first yearly payment: cancel and we refund the full amount.
• After 7 days: yearly payments are non-refundable. Your plan stays active until the end of the paid year and won't renew.
• Upgrading during the year? The unused months of your current plan are credited against the new plan, so you never pay twice for the same period.
• The 7-day window applies to your first yearly payment only, not to automatic yearly renewals. We email you before each renewal so you can cancel in time.

5. Failed, duplicate or incorrect charges

If you are charged twice, charged after cancelling, charged the wrong amount, or money leaves your account for a payment that failed, we refund the extra amount in full. Payments that fail at the bank or gateway are usually reversed automatically by your bank within 5–7 working days; if not, write to us and we'll chase it.

6. Lifetime plan and Source licence

• Lifetime plan: refundable in full if you ask within 7 days of payment and have not yet used AirQR in production — that is, taken live orders or bills from guests. After that it is non-refundable.
• Source licence: refundable in full if you ask within 7 days of payment and before the source code has been delivered to you. Once the code is delivered it cannot be returned, so the licence is non-refundable.

Any order form you sign for these plans may set out different terms, and those take priority.

7. How to request a refund

Email abhishek@aivanaut.com with:

1. the email address of your AirQR account;
2. the invoice number (it's on the invoice we emailed you);
3. a short reason — it helps us improve, but won't affect an eligible refund.

We confirm whether the refund is approved within 2 working days.

8. Processing time

Approved refunds are sent to the original payment method — the same card, UPI ID, bank account or wallet — within 5–7 working days. Your bank may take a few more days to show it. We can't refund to a different account or in cash.

9. GST on refunds

Refunds include the GST you were charged. For Indian customers we issue a GST credit note against the original invoice, so your books and input tax credit stay correct.

10. Refunds for food orders

If you are a guest who ordered from a restaurant that uses AirQR, you paid the restaurant directly — AirQR does not receive or hold that money. Please contact the restaurant for cancellations or refunds of food orders; each restaurant sets and handles its own policy.

11. Contact

Questions about billing or refunds:

• Email: abhishek@aivanaut.com
• Phone: +91 96573 22724 (Monday to Saturday, 10:00–19:00 IST)

See also our Terms of service for how fees, renewals, upgrades and downgrades work.