Service delivery policy

1. No physical shipping

Everything you buy from AirQR is delivered online. There are no shipping charges, courier partners or delivery addresses involved, and nothing is sent by post.

We don't currently sell physical products such as printed QR stands or table tents. You can download print-ready QR codes from the dashboard and print them locally. If we start selling physical items, we'll update this policy with shipping times and charges before taking any orders.

2. Subscriptions — instant access

• Free trial: your account is ready as soon as you sign up and confirm your email. You can build your menu and print QR codes within minutes.
• Paid plans (Starter, Growth, Pro, monthly or yearly): your plan is activated immediately once payment succeeds. You'll receive a confirmation and a GST invoice by email, usually within a few minutes.
• Upgrades: new features and limits are available straight away.

If your plan isn't active within one hour of a successful payment, email us with your account email and payment reference and we'll fix it the same working day.

3. Onboarding calls

Pro and Custom plans include an onboarding call. We'll contact you to schedule it within 2 working days of payment, at a time that suits your restaurant's service hours.

4. Lifetime plan and Source licence

• Lifetime plan: activated on your hosted AirQR account as soon as payment is confirmed, with confirmation by email.
• Source licence: delivered within 2 working days of payment through a secure download link or access to a private code repository, together with setup documentation. The licence period for updates and developer support starts on the delivery date.

5. Food orders placed with restaurants

Restaurants use AirQR to accept dine-in, pickup and delivery orders from their guests. Those orders are prepared, packed, delivered or handed over by the restaurant — not by AirQR. Delivery areas, times, charges and any delays are the restaurant's responsibility, so please contact the restaurant about any problem with a food order.

6. Contact

If you haven't received access to something you paid for:

• Email: abhishek@aivanaut.com
• Phone: +91 96573 22724 (Monday to Saturday, 10:00–19:00 IST)

For cancellations and refunds, see our Refund & cancellation policy.