Orders list and order details

Orders (under Service) lists every check from QR, POS, takeaway and online orders in one place: "Every check from QR, POS and takeaway — in one place." Open any order to see its rounds, bill and payments, and to settle, print or cancel it. Orders is included in every plan. Every role can open it; what you can change depends on your role (kitchen staff can only look).

Finding an order in the Orders list

At the top of Orders, choose a view:

• Open: checks still running (the default). Use this at closing time: every open check must be settled or cancelled.
• Today: every order since the start of today.
• All: every order.
• Cancelled: cancelled orders only.

Search with Order #, guest name or phone. Use Previous and Next at the bottom for older orders. The list updates by itself as new orders arrive. New order opens the Point of sale.

What the Orders list columns mean

• Order: the order number (and token for takeaway).
• Time: when it was placed.
• Where: Table (name), Takeaway, Delivery or Dine-in. A small QR icon marks guest QR orders.
• Guest, Items and Total.
• Payment: Unpaid, Part-paid, Paid, Part-refunded or Refunded.
• Status: Open, Closed or Cancelled.

Tap a row to open the order.

The order details page

The order page shows:

• Order #(number), the token for takeaway, where it's from (QR order, Online, table or takeaway), and Guest is here · (time) if a pickup guest has arrived.
• Each Round with its kitchen status: Awaiting approval, New, Preparing, Ready, Served or Cancelled, plus when it was sent and ready, and a Parcel badge for packed rounds. Voided items show "Voided: (reason)".
• The bill: Subtotal, discounts with their reason, applied offers, loyalty points, Packaging, Service charge, taxes, Round off, Tip, Total and Due.
• The Guest (name and phone), and a panel for coupon codes and loyalty points on open checks.
• If a guest said they've paid (table QR, takeaway, online or kiosk), a Payment claimed by guest note with Verify & mark paid and Not received (see Recording payments).

Actions on an order: settle, add items, print

• Settle bill: record payments and close the check (owners, managers, cashiers, waiters).
• Add items: opens the check on the Point of sale to add a round (the POS is in every plan).
• Print bill: prints the bill with a UPI QR for the amount due, or opens a printable bill if no bill printer is set up. On a closed order the button is Print invoice (the tax invoice). Printing again gives a copy marked DUPLICATE, so it's safe to reprint a lost bill.
• Guest tracking page: opens the guest's own order page, the same one they see on their phone. Don't post this link publicly.

Cancelling an order or voiding an item

• Void an item: on an open order, hover over the item and press the X (Void (dish)). Enter a reason and press Void. The kitchen sees it struck through.
• Cancel order: press Cancel order, enter a reason and confirm. "The kitchen tickets are cancelled and this is recorded in the audit log."
• Payment QR (open checks): a large UPI QR for the amount due to show the guest; Mark as paid (UPI) records it. See Recording payments.
• Record refund (owners and managers, when something was paid): see below.

Only owners, managers and cashiers can void or cancel. Cancel order only appears while nothing has been paid on the check.

Refunds and moving tables

• Refunds: give the money back first (UPI or bank app, card reversal or cash), then press Record refund on the order and enter the amount, method, reason and optional reference or items. Only owners and managers see the button. Refunds show under the payments with the reason, and the order becomes Part-refunded or Refunded (settled bills). A check with a recorded payment can't be cancelled ("This check has payments — use “Record refund” to give them back first."): record refunds for the payments, then Cancel order. See Recording payments.
• Move table: there's no move button on the order page. Go to Tables, tap the table and use "Move this check to another table" (Tables is in the Growth plan and above).

Troubleshooting the Orders page

Support: +91 96573 22724 (call or WhatsApp), support@airqr.in.