Clear data and delete an outlet
The owner can remove test orders, old guests, a whole menu and more, for one outlet or the whole business, or delete an outlet. Download an export first; this can't be undone.
Clear data lets the business owner remove data in bulk: test orders from your setup days, an old menu before a fresh import, or everything at an outlet you are closing. It is in Avatar menu → Settings → Clear data. Only the owner can see and use it; managers and staff can't open the page.
Clearing permanently deletes records. It can't be undone, so download a copy first.
Before you clear anything
Click Download a full export first on the page (or open Settings → Export all data) and keep the files. Tax law usually requires keeping sales records for several years, so always export before clearing orders. See Exporting your data.
How do I clear data?
- Open Avatar menu → Settings → Clear data.
- Under 1. Clear data from, choose an outlet, or Whole business (all outlets).
- Under 2. Choose what to clear, tick what to remove. Each choice shows how many records it will delete:
- Orders and sales history: orders, KOTs, payments, refunds, payment claims, cash drawer sessions, print jobs and waiter calls.
- Reservations and waitlist: table bookings and waitlist entries.
- Guests, loyalty and CRM (whole business only): guest profiles, points, remembered devices, campaigns and feedback. Orders keep the name typed on the bill.
- AI waiter chats and logs: guest chats with the AI waiter. Your AI settings, FAQ and credits stay.
- Menu (whole business only): menus, categories, dishes, sizes, add-ons, outlet prices, recipes and offers on dishes. QR codes keep working, but guests see an empty menu until you add dishes again.
- Inventory: stock levels, stock movements and purchases. For the whole business, ingredients and recipes too.
- Everything above ticks them all.
- Click Clear selected data…. The confirmation lists exactly what will be deleted.
- Type the outlet or business name exactly as shown, then click Clear N records.
Guests and the menu are shared by all your outlets, so they can only be cleared for the whole business.
What stays after a clear?
- Your business and its outlets (unless you delete an outlet)
- Staff, logins, roles and invites
- Settings: branding, tax, takeaway, online ordering, printing and modules
- Tables, floor plan and QR codes
- Your AirQR plan, invoices, payments to AirQR and AI credits
- The activity (audit) log
Bill numbers continue from where they were, so they never repeat. Daily takeaway tokens start again.
If a POS device was offline when you cleared orders, changes it made before the clear are not synced back, so deleted sales can't return.
How do I delete an outlet?
At the bottom of the page, under Danger zone: delete an outlet:
- Choose the Outlet to delete and click Delete outlet….
- Check what will go: the outlet with everything that belongs only to it, such as orders, bookings, tables, QR codes, printers, devices, stock and shifts. Its printed QR codes stop working. Menus, guests and staff stay.
- Type the outlet name exactly as shown and click Delete outlet.
You can't delete your only outlet, and you need at least one other active outlet. If the others are closed, reopen one first in Settings → Outlets. See Multiple outlets.
Troubleshooting
| Message or problem | What to do |
|---|---|
| I can't see Clear data in Settings | Only the owner sees it. Ask the owner. |
| "Guests and the menu are shared by all outlets: choose Whole business to clear them." | Switch step 1 to Whole business (all outlets). |
| "Type the outlet name exactly as shown to confirm." | Type the name with the same capital letters and spaces. |
| "You can't delete your only outlet." | A business needs at least one outlet. Clear its data instead. |
| "You need at least one active outlet. Reopen another outlet first." | Reopen another outlet in Settings → Outlets, then delete this one. |
| "This is a demo business, so its data can't be cleared." | AirQR's demo accounts can't be wiped. Use your own business. |
Still stuck? Call or WhatsApp +91 96573 22724, or email support@airqr.in.
New to AirQR?
See AirQR in a short demo with your own menu. Already a customer? Sign in to follow these steps in your dashboard.
Still stuck? Contact support at support@airqr.in.