Paying for AirQR, renewals and invoices

AirQR doesn't take card payments inside the app yet. Instead, you ask for a plan, the AirQR team puts an order for it on your Plan & billing page with the amount and how to pay, you pay by bank transfer or UPI (in India) or international bank transfer (outside India), and the team checks the payment and switches your plan on, usually within a few hours of the payment reaching them. Every payment gets a numbered invoice that you can download from Plan & billing: a GST invoice in India, an export invoice with no GST elsewhere.

How do I start, upgrade or renew a plan?

1. The owner opens Avatar menu → Plan & billing.
2. Either press a plan under Plans (on your current plan it says Renew / change billing) and press Send request, or use WhatsApp us, the phone number or the email in the Upgrade, renew or ask us anything box.
3. The AirQR team confirms the price with you (including any discount agreed) and creates your order.
4. The order appears as a card at the top of Plan & billing, and you get an invoice email with the same details. See below for what each step looks like.
5. Pay, quoting the order's reference. The team checks the payment and switches the plan on.

New businesses can also press Get started or Contact sales on the public pricing page. The team calls or WhatsApps back within one working day.

What happens after I order a plan?

The order card on Plan & billing shows where things stand:

1. Awaiting payment: for example "Growth plan · ₹… · awaiting payment", with the period it covers ("Period: … to …") and the GST included in India. Below it are the pay-to details: AirQR's UPI ID and bank account in India, or the international bank transfer details (and a payment link, if one is set) outside India, with the amount still due. Quote the order reference with your payment, or send the UTR on WhatsApp or by email, so the team can match it quickly. If you pay in parts, the card shows how much was received and how much is still to pay.
2. Payment received, being verified: once the full amount is recorded, the card says "payment received, being verified" and "We'll email you as soon as your plan is switched on."
3. Active: when the team has verified the payment, your plan switches on. Owners (and your billing email) get an email, "Your (plan) plan is active", with the dates it runs from and to, the price and the receipt. Plan & billing shows Active with the days left and the end date, and the payment appears under Payments & invoices.

Module add-ons and licence renewals follow the same three steps on the same card.

Paying for a module add-on

On Starter and Growth an owner can add a single module for a monthly fee from Settings → Modules (Add for …/month → Order add-on). Add-ons cost ₹99, ₹199, ₹299 or ₹399 a month in India ($2, $3, $5 or $6; AED 7, 11, 19 or 22 elsewhere). The order appears on Plan & billing with the amount (GST included in India, no GST elsewhere) and the same payment details; the module's card says Ordered: pay to add. Pay it like a plan; once the team confirms it, you get an email and the module shows as Add-on: turn it on when you're ready. Until it's paid you can Cancel this order. The first payment covers the rest of your current plan period; after that it renews with your plan. See Modules.

When do I need to renew?

• Renewal reminder: in the last 7 days of a paid period, owners and managers see "Your … plan ends on … Contact us to renew so nothing stops." Owners (and your billing email) also get a reminder email 7 days and 1 day before the period ends, and another when the grace period starts.
• Grace period (past due): when the period ends, everything keeps working for 7 more days (AirQR can agree a different number with you). The banner says "Your plan ended on …".
• Plan ended: after the grace days your QR menu stays live as a view-only menu. QR, kiosk and online ordering, bookings, new POS orders and the paid features stop until you renew. Nothing is deleted.

Paying early never loses days: a renewal is added to the end of your current period.

Where are my invoices?

Avatar menu → Plan & billing → Payments & invoices lists every payment with its date, invoice number (for example AQ/2026-27/0001), the period it covers and the amount. Press the invoice number to open it, then Print or save as PDF. Invoices in rupees show the GST split (CGST and SGST, or IGST) and your GSTIN if you shared it with the team. Invoices in US dollars or UAE dirhams are export invoices: they show your country, no GST, and a note that the supply is an export of services under a Letter of Undertaking (LUT). Invoice numbers restart every April with the financial year.

When a payment is recorded, the owners also get a payment receipt email with the amounts and a link to the invoice.

Can someone else get the receipts?

Yes. Under Billing email on Plan & billing, add your accountant's or accounts team's address and press Save. Receipts, renewal reminders and plan emails then go to the owners and to that address. See Emails from AirQR.

What does "subscription paused" mean?

AirQR can pause a subscription, for example while your outlet is closed for renovation or while a payment is sorted out.

• You and your team can still sign in, see all your data and download it.
• Guests can still open and read your QR menu, but ordering from it, the kiosk, online orders, bookings and new POS orders are switched off.
• Staff other than managers see "Ordering is switched off for this account right now. Please tell your manager."
• If a resume date was set, the pause lifts by itself on that date. Otherwise contact AirQR to switch it back on.
• Usually the paused days are added back to your period, so you don't pay for time you couldn't use.

What does "subscription cancelled" mean?

A cancelled subscription works like an ended plan: the menu stays live as view-only, your data is kept, and you can download it for 30 days. To come back, contact AirQR from Plan & billing and the team reactivates it once the renewal is paid.

Common questions

• I paid but my plan hasn't changed. The team verifies each payment and then activates the plan. The order card says "payment received, being verified" once the payment is recorded. If it still says "awaiting payment" a few hours after you paid on a working day, WhatsApp +91 96573 22724 with your business name, the order reference and the payment reference (UTR).
• Can I get a GST invoice in my company's name? Yes. Send your legal name, GSTIN and billing address to the team before you pay. Outside India, send your legal name, billing address and country.
• We're outside India. Do we pay GST? No. Bills in US dollars or UAE dirhams are an export of services, so no Indian GST is added. Any taxes in your own country are yours to handle.
• Can a manager renew? Managers see the banners, but only the owner can open Plan & billing and send requests.
• Is my data deleted if I don't renew? No. See Plans, trial and billing and Exporting your data.